Frequently asked questions
Quick answers to the things renters ask most. These are general guidelines — your specific terms, prices, and coverage are always confirmed in your rental agreement.
Who can rent, and what's the minimum age?
You'll need a valid driver's license and a payment card in the renter's name. Most rentals require the primary driver to be at least 21, and drivers under 25 may have a young-driver surcharge or some vehicle restrictions. Bring a government-issued ID; international renters may also need a passport. The exact requirements for your reservation are shown at booking and confirmed in your rental agreement.
What's included in the rental?
Every rental includes the vehicle and standard roadside assistance. Insurance is NOT included in the base price — it's available to purchase at booking, or you can bring your own policy. Other optional extras (additional drivers, child seats, GPS) are also selected at booking. The detailed breakdown appears in your quote before you pay.
Are there mileage limits?
Many of our rates come with generous or unlimited mileage, but limits can vary by vehicle class and rate type. The mileage terms for your specific vehicle are displayed at checkout and listed in your rental agreement, so you'll know before you drive off.
What's the fuel policy?
The standard policy is full-to-full: you pick the car up with a full tank and return it full. If you'd rather not refuel, ask about a pre-paid fuel option. Returning the vehicle with less fuel than at pickup may incur a refueling charge. Your agreement spells out the exact policy for your booking.
How does booking work?
Booking online takes about 90 seconds: pick your location and dates, choose a vehicle, add any extras, and confirm. You'll get an instant confirmation by email. You can also reserve by phone or in person at any of our locations if you prefer.
What are your hours?
Our locations are open Monday to Saturday from 9:00 a.m. to 6:00 p.m., and closed on Sundays. On holidays, call us at (787) 568-5855 to confirm availability. Online booking is available anytime.
Do you pick up at the airport?
We don't do airport pickup, but we offer free Uber transportation between the airport and our office — both ways. When you land, call or WhatsApp us at (787) 568-5855 and we'll arrange your Uber right away. When you return the vehicle, we'll get you back to the airport too.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. A valid card in the primary renter's name is required at pickup, and a refundable hold (security deposit) may be placed on the card for the duration of the rental. The hold amount and accepted cards are confirmed during booking and in your rental agreement.
Can I cancel or change my reservation?
You can cancel at any time from “My reservation” or by calling us. We appreciate at least 24 hours' notice. Cancellations with less than 24 hours' notice are subject to a fee equal to one full day's rate.